Hello,
For some time now I have been unable to scan or print from my desktop (Windows 7 Professional 64bit) and I have exhausted too much effort and am now bringing it to the masses.
The problem:
- Printing: Currently receiving an "Error - Offline" message in my printer queue at all times.
- Scanning: Scanning has never fully worked on this desktop. I am always unable to communicate with the printer. (Though webscan works through accessing the printers IP address)
Things I have tried:
- Ran HPPSDr, followed directions (Unpluged power to printer, turn back on, restart computer) brings me to this website after it cannot fix. (Note that while the HPPSDr is running it always notions that there is a driver problem)
- Uninstalled Drivers from CD-ROM, re-installed, countless times
- Installed "Windows 7 Pro 64 bit drivers" from the HP website and uninstalled, countless times.
- Attempted to set a static IP and use "Update IP Address" to point specifically at the printers IP.
- Installed Drivers and finding the printer myself through it's own static IP address.
- Turned off firewall and attempted to print (after reboot), same errors
- Setting up the printer on all of my laptops (3) wirelessly to attempt to find if there is a problem with the printer or static IP. (1 is Windows VISTA 32bit and the other 2 are Ubuntu 32bit). All laptops are able to use the printer wirelessly without any problems.
- Read all of the forums about this issue and attempted all of the 'solutions'. Although I mostly don't see that anyone with this same problem is resolved, unless I'm missing the perfect post.
Things I have not tried:
- Plugging the USB directly into the desktop. (This seems self defeating as the purpose for this printer was to be able to print wirelessly to it from across the room)
- Re-installed Windows 7 Pro 64bit (Trying to avoid this, would rather just print from laptops)
- You tell me :)
Curiosities:
I have noticed strange things that make me believe the driver is somehow incomptable with my OS. Here is a shot of the properties of the printer:
Weird that it is not recognizing the model number.
Also in the Printer Settings when I go to the port tab, there is no port selected, if I try and tab away it forces me to select a port, yet when I do and 'apply' and then re-open the Printer Settings in the ports tab; it has again unselected the previously selected port.
Theories:
I feel like my OS is just refusing to notice the IP address for the wireless printer, no matter what I have it set to, even if it's dynamic. It's like the driver for Windows 7 Pro 64bit is actually not the correct driver for my system.
Anyways, another thing to mention is that I am not currently willing to wipe my operating system and re-install Windows 7 Pro in order to resolve this just yet. I want to see if anyone else has any other avenues I can try before even beginning to consider that.
Anyways, thanks in advance for taking the time to read my ramblings and hopefully someone who has resolved this issue can help me.