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Re: My HP Photosmart 5520 is offline. how do I get it back online so I can print?

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Hi Shendaf

 

I understand the printer is offline and won't print anything.

 

Try and print a hardware self test on the printer to find out if it is a hardware or
software issue. Click Here.

 

I have provided a document to resolve this issue. Download and run the Print and Scan Doctor.

 

Please provide the following information so I can assist you better.

What operating system are you using?
Here is a document to check your operating system for Windows or Mac.

How is the printer connected? (USB/ethernet/wireless)

 

 


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