Hi FSUMOM17,
It almost sounds from your description that the software installed but the wireless configuration portion is failing, is this correct?
If this is true, I suggest using the HP Print and Scan Doctor. It may help you to complete the wireless portion. The HP Print and Scan Doctor is a free utility (tool) that helps to quickly resolve common printing, scanning and connectivity issues. HP recommends that you run the tool whenever you need to troubleshoot an issue.
The Print and Scan Doctor diagnoses and helps resolve common printing, scanning, and connectivity problems, including:
- Connectivity :USB: Verifies that the USB connection from your computer to the HP product is working correctly.Network: Verifies that the network connection between your computer and your network is working correctly.
- Device Status Test : Checks for device errors such as out of paper, paper jams, carriage stalls, and paper feed issues, and then provides instructions for fixing the error.
- Driver Check : Checks for missing or corrupt driver files.
- Device Manager : Checks for problems in Device Manager that would prevent printing.
- Device Online : Checks if the product has been paused or set to offline, and then sets the status back to online if necessary.
- Print Queue : Checks for and clears pending print jobs in the print queue (a log of print jobs waiting to print).
- Port Match : Checks the port settings for the HP product.
- Device Conflicts : Checks for conflicts with other drivers, such as other printer brands.
- Ink Issues : Checks the cartridges and ink levels for issues that affect print quality.
- Print Settings : Checks and adjusts the print quality settings.
- Test Print : Prints a test page for print quality evaluation, and provides options for cleaning and aligning the printhead if necessary.
- Scan Tests : Checks the scan mechanism, drivers, and registry entries.
You can also click the Printer menu to find the additional features such as cleaning printheads, aligning printheads, checking ink levels, and viewing advanced printer data for your selected printer.
Click here to download and run the utility > HP Print and Scan Doctor.
If the software is not completing the install, please use the following steps to start again.
- Hold down the Windows Logo key (
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) on the keyboard and the 'R' to open the run box, type %temp% - Delete all files and folders from the temp folder. Choose skip if any pop ups appear saying any of the files could not be deleted
- Download the software and choose to save as, save to desktop > Click here, choose your operating system, click next, select Driver - Product ..... , click download
- After the software downloads and extracts, open the temp folder again, use the instructions from step 1.
- Look for, and open the folder starting with 7z (Example: 7zS2356)
- Open folder Util
- Open folder CCC
- If you have an HP computer run the L3uninstall.exe. If you have anon-HP computer run the L4uninstall.exe
- When the uninstall has completed restart the computer
- Follow these steps to reset the registry settings and options for Windows Installer.
- Hold down the Windows Logo key on the keyboard and the 'R' to open the run box
- In the Open box, type msiexec /unregister, and then click OK.
- Hold down the Windows Logo key on the keyboard and the 'R' to open the run box
- In the Open box, type msiexec /regserver, and then click OKIf you have any difficulty with this step, please use this link to perform it another way. Restarting Windows Installer
- Run Disk cleanup from Accessories\ System Tool < How to Delete files using Disk Cleanup
- Download and install the latest version of Adobe flash player http://www.adobe.com/support/flashplayer/downloads.html
- Restart the computer
- Download and run the HP Printer Install Wizard for Windows
) on the keyboard and the 'R' to open the run box, type %temp%The HP Printer Install Wizard for Window was created to help Windows 7, Windows 8, and Windows 8.1 users download and install the latest and most appropriate HP software solution for their HP Printer. If you have Windows Vista or XP you will need to open the download from step 3, let it extract again, and begin the install.
Please let me know if this resolves the issue.