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Re: C 4380 printer - my printer has suddenly stopped working

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Thank you for this information.

 

Have you tried a power cycle on your router, computer and printer? If not, please follow these steps:

 

1) Turn off your printer
2) Disconnect the power cord from the back of the router
3) Restart your computer
4) Wait less than 60 seconds, plug the power cord back into the router
5) Turn your printer back on, wait for the computer to turn on

 

Once this is complete, try typing in the IP Address again into a Web Browser. I would print a Network Configuration Page to verify if the IP Address changed or not.

 

If you're unable to access the Embedded Web Sever, then try a Ping to test your connection:

 

1) On your computer in search programs and files type in CMD
2) In the Command Prompt Window, type the following ping 192.168.192.191

3) (This will be your IP Address, not the one I provided.) This was just an example, but make sure there is a space after ping. Let me know if the Command Prompt gives you an error

 

Please post your results again! :smileyhappy:


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