Dear Professor Dragon-Fur: that is a beautiful nickname and I imagine you wish us losers "Good Luck" to share the dragon's portion of it. Fur, of course, is the joke. Mine is from Rita de Casia, patron saint of "the impossible" because according to legend she made roses bloom in winter, in the snow. Rita seems ill disposed towards me. I tried the "new, clean full feature et al" using Firefox, IE and other languages. Nothing doing. The response is a black window telling me a) I cannot run Solutions Center because I have not finished instalation of its dispositive (say what?!) b) to use the CD Windows rejects and c) to go back to Support. You have all the reasons in the world to think I don't try hard enough (though I tried 5 hours today) or that I am stupid because your instructions were crystal clear. Through a glass darkly? That's me.
Only new happening today was an HP window offering downloads, erasings and so forth with the image of a lovely Oriental girl. Presently I'm afraid to click anything. I cannot imagine what else you can tell me to try, therefore if you give me up I'll understand. Scout's honor.
How I envy those messages reading SOLVED! Regards and thanks from Rita.